Athletics
Ticket Office Customer Service Info

Customer Service Information

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The WKU Athletic Ticket Office handles ticketing for all WKU athletic events and is open Monday-Friday, 8:00 A.M. to 5:00 P.M. The WKU Athletic Ticket office is located inside Entrance 1 (U.S. Bank Entrance) of E.A. Diddle Arena.


Contact Information:
1-800-5-BIG RED or 270-745-5222
Fax: 270-745-2944
Email: tickets@wku.edu

Mailing Address:
1605 Avenue of Champions
Bowling Green, KY 42101

Ticket Office Staff:
Matt Morrison - Assistant Athletic Director/Ticket Manager - 270-745-5222 - matt.morrison@wku.edu
Grant Stepp - Assistant Ticket Manager - 270-745-2455 - grant.stepp@wku.edu

Will Call:
Tickets are available for pick-up Monday-Friday from 8:00 A.M. to 5:00 P.M. at the Athletic Ticket Office.

Game Day Will Call - Houchens Industries L.T. Smith Stadium (WKU Football)
General Will Call is located on the East Side of the Stadium at Gate 5.  It will open up four hours before kickoff. All persons must present photo identification when picking up tickets.
WKU Player Will Call is located on the East Side of the Stadium at Gate 4. It will open up 90 minutes prior to kick off.  All persons over the age of 16 on the pass list must present photo identification.
Visiting Team Player Will Call is located on the East Side of the Stadium at Gate 4. It will open up 90 minutes prior to kick off.  All persons over the age of 16 on the pass list must present photo identification.

Game Day Will Call – E.A. Diddle Arena (WKU Men’s and Women’s Basketball)
General Will Call is located at Entrance 4 of E.A. Diddle Arena. It will open up 1 hour  before tip-off. All persons must present photo identification when picking up tickets.  This includes W-Club, visiting youth teams, high school teams, and groups.
WKU Player/Cheerleader Will Call is located at Entrance 4 of E.A. Diddle Arena. It will open up 1 hour  before tip-off. All persons must present photo identification when picking up tickets.
Visiting Team Player Will Call is located at Entrance 4 of E.A. Diddle Arena. It will open up 1 hour  before tip-off. All persons must present photo identification when picking up tickets.

Game Day Will Call – Olympic Sports (Baseball, Softball, Volleyball, Women’s Soccer)
General Will Call is located at the main ticket windows for each Olympic Sport facility and opens 1 hour prior to the game.  This includes WKU Player Will Call and Visiting Team Will Call.  All persons must present photo identification when picking up tickets.

Venue Information:
Houchens Industries L.T. Smith Stadium (WKU Football)
Gates will open 90 minutes prior to kick-off.  Ticket Windows will open 4 hours prior to kick-off.

E.A. Diddle Arena (WKU Men’s and Women’s Basketball)
Gates and Ticket Windows will open 1 hour prior to tip-off.

Olympic Sports (Baseball, Softball, Volleyball, Women’s Soccer)
Gates and Ticket Windows will open 1 hour prior to the game.

Ticket Information:
Children/Infant Admission Policy
Everyone age three (3) years and older must have a ticket to enter any WKU Athletic Stadium and E.A. Diddle Arena.  Any child two (2) and under must sit in the lap of a parent or guardian and may not occupy a seat.

Accessible Seating
Accessible seating is limited. If you need accessible seating, please contact the Athletic Ticket Office as soon as possible prior to the day of the game. Orders will be filled on a first-come, first-served basis.

Payment/Refund Information
The Athletic Ticket Office accepts American Express, Discover, MasterCard and Visa for all ticket orders.  Checks are acceptable in advance only and may be made payable to: WKU Athletic Ticket Office.  Cash is acceptable for walk-up sales at the ticket office.  On game day we accept cash and credit cards. All orders will have a processing fee assessed. All sales are final. No refunds or exchanges are permitted.

Prohibited Actions and Items
The following actions and items are prohibited inside any WKU Athletic Stadium/Arena and are causes for removal without refund:
- Smoking in seating areas
- Throwing or kicking objects
- Disorderly conduct (i.e. abusive language toward coaches, student-athletes, officials or spectators, fighting, public intoxication, standing or sitting in aisles, ramps or walkways)
- Passing out tickets from inside the stadium to fans outside the gate
- Outside food or drinks
- Cans, bottles or containers
- Umbrellas
- Pets
- Video cameras
- Bicycles
- Laser pointers
- Sticks, poles or similar objects that can be used as a weapon
- Weapons of any kind including those carried with permit
- Fireworks
- Amplified Noisemakers (i.e. air horns, whistles, musical instruments, or any other type of amplified noisemaker)

Directions to WKU Athletic Ticket Office/E.A. Diddle Arena/ Houchens Industries L.T. Smith Stadium:
From I-65 South (heading north): Take exit 4 to merge (turn right) onto US-31W N/Nashville Road.  You will travel approximately 2.9 miles until you reach University Boulevard.  Turn left onto University Boulevard and you will travel through two traffic lights and you will start to see the baseball field to your right.  Keep traveling on University Boulevard and you will see the football stadium and the arena on your right.
From I-65 North (heading south):  Take exit 28 to merge onto KY-446 W toward US-31W/Bowling Green. Keep left at the fork, follow signs for US-31W S/Bowling Green and merge onto US-31W S/Louisville Road.  Continue onto Kentucky Street. Kentucky Street will turn into Adams Street and Adams Street will turn into University Boulevard.  Once you are on University Boulevard you will begin to see the campus and the arena to your left.  If you continue on University Boulevard you will see the football stadium and the baseball field to your left.
From US 68-80 West (heading east): Follow US 68-80 (Russellville Road) into Bowling Green.  You will pass under a railroad overpass.  You want to turn left at that light onto University Boulevard.  The athletics complex will then be on your right — first the baseball field, then the football stadium.  The arena/stadium parking lot and the arena will be on your right just past the football stadium.
From the Natcher Parkway (heading south): Take exit 7 (US 231) and turn right onto Morgantown Road (US 231) into Bowling Green. When you reach the junction of US 231 and US 68-80, turn left onto Russellville Road.  At the next traffic light turn left onto University Boulevard and you will see the baseball stadium on your right and if you keep traveling you will see the football stadium and then the arena on your right.